Privacy Policy

1. Information We Collect

When you make a booking or interact with our website, we may collect the following information:

• Full name

• Email address

• Phone number

• Booking details (dates, times, and services booked)

• Payment details (processed securely via our payment providers; we do not store credit card information)

• Technical information such as IP address, browser type, and cookies

2. How We Use Your Information

We process your personal data for the following purposes:

• To manage and confirm your bookings

• To communicate with you about bookings, cancellations, or updates

• To process secure payments (through third-party providers)

• To maintain accurate accounting and tax records

• To analyse booking trends and improve our services

• To ensure security and prevent fraudulent activity

3. Payment Processing

All payments are processed through secure third-party payment gateways (e.g., Yoco). Your credit card details are not stored on our servers.

4. Cookies and Analytics

We use cookies and similar technologies to:

• Improve your website experience

• Analyze traffic and booking trends

• Remember your preferences
  You can disable cookies in your browser settings, but some features of the site may not function properly.

5. Sharing of Information

We do not sell your personal information. However, we may share your data with:

• Wix.com (our website host and booking platform)

• Payment processors for secure payment handling

• Analytics and marketing tools (e.g., Google Analytics, email newsletter services)
  These providers are required to keep your information secure and only use it for specified purposes.

6. Data Retention

We retain booking and customer information for [Insert Years – usually 5] years to comply with accounting and legal obligations. After this period, personal data is securely deleted.

7. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, alteration, or loss. This includes secure servers, encryption, and access controls.

8. Your Rights

In terms of the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your personal data

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, please contact us at: [Insert Email Address]

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

• Email: drakensbergpadel@gmail.com

• Phone: 060 888 9459